Once a package has been marked as delivered by the shipping carrier, Wag & Whiskers is no longer responsible for its whereabouts.

We are unable to cover losses or assume responsibility for packages that are lost or stolen after delivery confirmation. We strongly recommend monitoring tracking updates closely and contacting the carrier directly for further assistance in these situations.

Minor Leakage During Transit

Due to temperature changes, air pressure, and handling during transit, minor seepage or residue on the bottle, cap, or protective plastic film may occasionally occur. This may result in the plastic wrap appearing wet or a small amount of liquid being visible on the exterior of the bottle.

Minor leakage does not affect the safety, effectiveness, or usability of the product, provided the bottle remains largely full and structurally intact.

For this reason:

- Minor leakage or damp packaging alone does not qualify as a defect.

- Replacements or refunds are issued only if the bottle is significantly damaged or has lost a substantial portion of its contents.

- The safety seal must remain intact, and clear photos must be submitted with your request.

Reporting Window for Significant Leakage

Any claims related to significant leakage or substantial loss of product must be reported within 7 days of delivery.

Claims submitted after this period cannot be replaced or refunded.

If you believe your item has experienced significant leakage, please contact us within this timeframe with clear photos showing the liquid level, packaging, and safety seal so we can review and assist accordingly.

Diffuser Functionality Issues

If you believe the diffuser unit itself is defective, including but not limited to:

- Not turning on

- No dispersion

- Extremely slow dispersion

All claims must be submitted within 30 days of delivery and must include clear video proof demonstrating the issue.

Claims submitted after 30 days or without video evidence cannot be approved.