Shipping Policy

Shipping Policy

At Wag & Whiskers, we’re committed to providing a smooth and transparent shipping experience. Please review the information below to understand how processing, shipping, and delivery work.

 

Processing Time:

Orders are typically processed and shipped within 1–3 business days after being placed.

 

During peak periods or promotional events, processing times may be slightly longer. Rest assured, we work diligently to prepare and dispatch all orders as quickly as possible.

 

In some cases, orders may ship the same business day they are placed.

Shipping Time

Price

6-10 Business Day Shipping 

Free

NOTE: We are not responsible for shipping carrier delays.

24/7 Friendly
Support

Free Shipping

Secure Online
Payment

Money-back

guarantee

Shipping Time

Shipping times vary depending on your location and the shipping method selected at checkout.


On average, standard shipping takes approximately 6–10 business days after dispatch.

 

To ensure faster processing and product availability, we ship orders based on where inventory is readily available. 

 

This may include fulfillment from:

The United States

International fulfillment centers

 

Because of this, some orders may ship directly from overseas facilities.

Please note that shipping times may be longer during peak seasons or due to courier delays outside of our control.

Address Changes & Order Cancellations

We pride ourselves on fast processing, which means there is a very limited window to make changes or cancel orders once they are placed.

 

Customers are responsible for ensuring that shipping and billing details are accurate before completing their purchase.

 

If you need to request an address change or cancellation, please contact us immediately at:

📧 support@wagandwhiskers.ca

 

While we will do our best to accommodate requests, we cannot guarantee changes or cancellations once an order has been dispatched.

Lost, Stolen, and Damaged Packages

Once a package has been marked as delivered by the shipping carrier, Wag & Whiskers is no longer responsible for its whereabouts.

We are unable to cover losses or assume responsibility for packages that are lost or stolen after delivery confirmation. We strongly recommend monitoring tracking updates closely and contacting the carrier directly for further assistance in these situations.

 

Minor Leakage During Transit

Due to temperature changes, air pressure, and handling during transit, minor seepage or residue on the bottle, cap, or protective plastic film may occasionally occur. This may result in the plastic wrap appearing wet or a small amount of liquid being visible on the exterior of the bottle.

 

Minor leakage does not affect the safety, effectiveness, or usability of the product, provided the bottle remains largely full and structurally intact.

 

For this reason:

 

- Minor leakage or damp packaging alone does not qualify as a defect.

- Replacements or refunds are issued only if the bottle is significantly damaged or has lost a substantial portion of its contents.

- The safety seal must remain intact, and clear photos must be submitted with your request.

 

Reporting Window for Significant Leakage

 

Any claims related to significant leakage or substantial loss of product must be reported within 7 days of delivery.


Claims submitted after this period cannot be replaced or refunded.

 

If you believe your item has experienced significant leakage, please contact us within this timeframe with clear photos showing the liquid level, packaging, and safety seal so we can review and assist accordingly.

 

Diffuser Functionality Issues

 

If you believe the diffuser unit itself is defective, including but not limited to:

- Not turning on

- No dispersion

- Extremely slow dispersion

 

All claims must be submitted within 30 days of delivery and must include clear video proof demonstrating the issue.

 

Claims submitted after 30 days or without video evidence cannot be approved.

Shipping Protection (Optional)

Shipping protection is an optional service available at checkout. When selected, it provides coverage for lost, stolen, or damaged packages and allows us to assist with eligible delivery issues.

 

Important Terms & Conditions:

  • One-time coverage: Shipping protection covers one claim per customer. Additional claims may be reviewed or denied at our discretion.
  • Claim window: Claims must be submitted within 7 days of the package being marked as delivered.
  • Order history review: Accounts with repeated claims, high refund history, or suspicious activity may be restricted from future protection.
  • Proof may be required: Supporting documentation (such as delivery photos or written confirmation of non-receipt) may be requested.
  • Resolution options: Approved claims may be resolved with a replacement, store credit, or refund, depending on the situation.
  • Signature required: Customers with prior claims may have future orders shipped with signature confirmation.

Shipping protection is intended to provide peace of mind and may be denied if misuse or abuse is suspected.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with a tracking number.

 

Please allow 1–3 business days after placing your order for tracking information to update.


Tracking updates are provided by the carrier and do not update daily.

30-Day Money-Back Guarantee

We want you to feel confident trying Wag & Whiskers. If you’re not satisfied with your initial order, you may request a return within 30 days of delivery for a refund, subject to the conditions below.

 

- The 30-day money-back guarantee applies to your first/initial order only.
- Refund requests must be submitted within 30 days of the order being delivered.
- Products must be returned to us before a refund can be issued.
- Customers are responsible for the cost of return shipping. We do not provide prepaid return labels.
- Returns must be sent using a trackable shipping method, and a valid tracking number must be provided.
- Refunds are issued only after the return has been received and reviewed by our team.
- Original shipping charges and return shipping costs are non-refundable.
- Subscription renewals, recurring orders, replacement orders, and additional orders are not covered by the 30-day money-back guarantee.
- Orders that are damaged due to misuse, improper handling, or use contrary to the product instructions may not qualify for a refund.
 

Once a refund has been processed, please allow approximately 5–7 business days for the funds to appear on your original payment method, depending on your bank or card provider.

Shipping Support

If you have questions or concerns regarding your shipment, our support team is here to help.

 

📧 support@wagandwhiskers.ca